We gladly accept returns of our Love Me, Heal Me® Facial Serum when all of the following conditions are met:
- A Return Authorization (RA) form is included.
- Your return is postmarked within 30 days of the order date.
- The unused portion is returned in its original packaging.
- Return shipping costs are covered by the customer.
To begin a return, email hello@hemptress.org with your order number.
If approved, we’ll send:
- Your RA form.
- Clear instructions on where and how to send your return.
Packages sent back without approval cannot be accepted.
DAMAGES OR ISSUES
If your order arrives:
- Damaged.
- Defective.
- Incorrect.
Please contact us immediately at hello@hemptress.org so we can make it right fast.
NON-RETURNABLE / FINAL SALE ITEMS
We cannot accept returns on:
- Perishable goods.
- Customized or personalized items.
- Hazardous or flammable materials.
- Gift cards.
- Sale items.
- Tools, accessories, and swimsuits (unless defective or damaged).
If you’re unsure whether something qualifies, just ask—we’re happy to clarify.
EXCHANGES
To exchange an item:
- Follow the return process for your original item.
- Once approved, place a new order for the item you want.
Exchanges are treated as new purchases.
REFUNDS
Once your return is received and inspected, we’ll notify you whether it’s approved.
If approved:
- Refunds are issued to your original payment method.
- Most refunds complete within 10 business days.
If more than 15 business days pass after approval and nothing has posted, please email hello@hemptress.org and we’ll look into it.
THE HEMPTRESS PROMISE
This is how we do things:
If something isn’t right, we make it right.
If something’s unclear, we simplify it for you.
You deserve a brand that cares—not just about your skin, but your experience.
We don’t run a big call center, but when you reach out through email, you receive real help, real attention, and real care.
Glow is our product.
Care is our culture.
And we’re always here for you.
