RETURNS
These items are final sale and non-returnable, except in cases of:
- Damage in transit.
- Manufacturing defects.
- Incorrect items shipped.
If something in this category arrives less than perfect, email us at hello@hemptress.org with:
- Your order number.
- The item in question.
- A short description (photos optional but helpful).
We’ll review and resolve the issue quickly.
DAMAGES OR ISSUES
If your order arrives:
- Damaged.
- Defective.
- Incorrect.
Please contact us immediately at hello@hemptress.org so we can make it right fast.
REFUNDS
Once your return is received and inspected to confirm it meets the return conditions outlined above, we will notify you that your refund is being processed.
Refunds are issued to your original payment method.
Most refunds are completed within 10 business days.
If more than 15 business days have passed after confirmation and you have not received your refund, please email hello@hemptress.org and we’ll look into it.
THE HEMPTRESS PROMISE
This is how we do things:
If something isn’t right, we make it right.
If you’re ever unhappy, we’ll do our best to take care of you.
You deserve a brand that cares — not just about your skin, but about your experience.
We don’t run a big call center, but when you reach out by email, you receive real help, real attention, and real care. And yes — if needed, we’ll even call you back. Just be sure to include your phone number.
Glow is our product.
Care is our culture.
And we’re always here for you.
With Love and Healing,
Diane and Chandlar Strauss
Founders